Working in partnership for over 4 years with one of the UK’s leading network support services providers Neptune has developed a portfolio of network support services. These have been designed to provide comprehensive quality of support tailored to each customer’s precise needs. Flexibility is central to our service proposition in today’s converged world.  The basic service can be enhanced with additional features on a ‘pick and mix’ basis including varying SLAs to meet the precise requirements of every customer. The features of our out Network support service include

Spares included

The Networks First engineer will arrive with the correct spare in order to restore network service in the shortest possible time.

Access to spares for disaster recovery

Networks First has a vast stock of spares available in order to provide its customers with a level of network availability whenever possible.

Free technical Assistance

On tap knowledge and skill on any network related issue.

Penalty payments for non performance

Penalty payments for non performance apply on every fault call.

Off site back up configurations

This feature is excellent in a disaster recovery situation and assists a speedy response form our engineers.

Read more about our network support service - kestrel