Interactive Voice Recognition (IVR)

With IVR, you can play pre-recorded audio messages, or direct callers to proceed with their call via touch tone phone.  IVR provides a caller with an interactive experience by requesting and responding to the caller’s input.  IVR can improve performance and customer service by matching customer needs with relevant customised in-house information.

IP-enabled IVR can also remove the constraints enforced by legacy PSTN circuit-based IVR applications.  IP-enabled IVR applications can create connections to web-based content, and exploit the power of IP-based communications.  Enterprises can rapidly develop and deploy IVR applications to provide advanced self service and enhanced control applications in order to improve overall customer satisfaction.