Contact Centre Solutions

Neptune’s Unified Contact Centre solution includes all the advanced features you would expect from a state-of-the-art solution, plus many additional unique features.

With IPFX Unified Contact Center, queues are able to support any combination of Agents with varying skill sets – ensuring that calls are delivered to the most appropriate Agent. 

A key benefit of the IPFX Unified Contact Center is its ability to integrate with IPFX Unified Communications; the commonality of components of both solutions allows an organisation to leverage spend in areas such as communication platform and data infrastructure.  Effective Unified Contact Centres assist business by efficiently managing resources to enhance customer relationships while keeping overhead costs low.

IPFX Unified Contact Center runs on a single server to enable a high level of flexibility and manageability with a lower total cost of ownership.  Ultimately, IPFX Unified Contact Center is one of the most user-friendly, dynamic, scalable, feature-rich solutions available.  This is particularly important when call volumes are unpredictable or external events impact on Unified Contact Center planning.