Advanced Presence and Smart Greetings

Your communication infrastructure should be designed to improve productivity by helping people communicate more effectively in a way they choose.  However, for the majority of companies, this is not the case.

All channels are delivering faster ways to communication, but are they actually more efficient?  It is more than likely that these communications channels create continuous interruptions, and are contributing to a decrease in an individual’s productivity.  The days of being able to “shut the door” and finish a project are long gone!

Working with IPFX, Neptune can address this problem by using advanced presence and smart greetings.  Presence was invented by IPFX in 1995, and has been developed over the years to become a world-leading simplified communications solution.  Advance presence allows users to identify what methods of communication are available at what time, and then select the best method.  Smart greeting improves customer experience and service levels.

For Presence to be effective and used to its maximum, the user must find this to be simple to create, and easy to use and administer.  With Microsoft Outlook or Lotus Notes integration, your diary /calendar can be used to automatically set your Presence.  This greatly improves the effectiveness and accuracy of Presence information, as it is driven in real-time, thus saving you from having to remember to update your Presence manually.